The Numara FootPrints Mobile add-on module combines real-time, dynamic access to Numara FootPrints via a web browser on Microsoft® Windows Mobile, RIM® Blackberry®, and Apple® iPhone® devices, with Numara FootPrints Sync functionality for calendar, task and contact synchronization. This module allows agents to manage their assignments, search the knowledge base, etc. on the go and without the need of a PC.
The inherent drawback of mobile devices is the small viewing area. Configuration of the Mobile Options page, therefore, is concerned with selecting the fields you want to be viewed via the mobile device. When users view a FootPrints Issue on their mobile devices, they will see only the fields selected here for the create or edit page. However, users will be able to view both the limited number of fields selected here on the details page as well as the full details.
With the exception of dependent fields, all field types (text fields, date/time fields, etc.) are available for the mobile device.
NOTE
Auto-assign does not work for the mobile interface. Autofield works on mobile, so that could be used as an alternative to Auto-assign.
To configure mobile device options:
The multi-select fields display all of the fields that are present in a full FootPrints display on a Create/Edit or Details page. Highlight the fields that you want displayed on the mobile device for each of the pages using the normal multi-select controls (i.e., mouse clicks combined with the CTRL or SHIFT key). For example, when displaying contact information, you might only want to display the contact's first and last name, phone number, and email address and exclude such information as his or her department, employee number, and job title.
Be sure to test your selections after you've made them. You'll want to see how everything looks on a mobile device before making this available to other users and it might require some adjustment along the way.
Administrators can restrict the fields viewed by users on their mobile devices, but some things work differently on the mobile device than they do in the full version of FootPrints. The first is that fields with dependencies cannot be displayed on the mobile device. When selecting fields for mobile display, dependent fields are not available to the administrator at all.
The second restriction is that Advanced Field Permissions do not fully apply to mobile devices. If a field is hidden at all times from a user, then it will be hidden in the mobile view. However, if a field is sometimes hidden and sometimes visible, then it will always be visible in the mobile view regardless of the circumstances under which it is hidden in the full FootPrints. In addition, if a field is writable in one status but not writable in another status in the full FootPrints, it is always writable in the mobile view. Administrators should take these limitations into consideration when selecting fields for the mobile view.
Other restrictions are: